Kauba 3a, Võhma, Viljandimaa

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FAQ and Help

PRODUCT INFORMATION

How to care for your candle

To ensure your long term enjoyment of your candle we ask that you read carefully through the following advice.

Candle materials

Candles are prepared using specialist candle paraffin, coloring and fragrances
There is a wick inside the candle, the thickness of which is determined by the size of the candle.

Cutting the candle edge

repeated burning of the candle often results in the paraffin burning from the center but not from the edge. This creates a hole in the center of the candle.
We recommend that you burn the candle long enough for the paraffin to burn from the edge. The time this takes will depend on the position of your candle and the room temperature. Smaller diameter candles may need to burn for 1/2 hr – 2 hours, while larger diameter candles may need to burn for 6-7 hours. If you extinguish the candle earlier, the paraffin will not have burned to the edge. In this situation we recommend that you cut the warm edge of the candle away immediately.

Candle soot

Burning paraffin candles will always produce a small amount of soot that is usually not visible. Burning a candle without producing soot is chemically and physically impossible. Every candle maker tries to minimise the amount of soot produced to give a clean burning candle. If the candle smokes while burning it is usually due to the following reasons:

  • Candle wick is too long.
    If the flame is not visibly rounded at the top and is ‘dancing’, it will absorb too much wax and not enough oxygen causing soot to be produced. The wider the candle, the thicker the wick and the greater the danger if the wick is not cut. If you see that the flame is growing you must cut the wick.
    For safety, extinguish the candle and cut the wick (0.5cm). Remove the cut wick and other debris from the melted wax.
  • Candle flame is receiving insufficient oxygen.
    If the edges of the candle are too high the candles will receive insufficient oxygen and will produce soot. For safety reasons, first extinguish the candle and cut the candle edges.
    Candles will also receive insufficient oxygen if they are placed too close together or if the room has insufficient ventilation.
    If the candle is burning in a glass container that is not sourced from the producer there may be insufficient oxygen. When burning inside a glass it is important to check the length of the wick.
  • The candle is burning in a draught
    Change the position of the candle when possible

Extinguishing the candle

‘Blowing’ out a candles will leave the candle smoking and producing soot. Use a special candle extinguisher or drop some melted wax onto the wick making sure that the wick remains in an upright position to make it easy to relight.

Fire Risk

  • Candlelight is a live flame that needs constant supervision. Never leave a candle to burn unattended.
  • Keep out of reach of pets or small children
  • Place the candle on a fire proof surface. Make sure that the candle cannot fall over.
  • Do not burn candles in a draught or near curtains or other easily flammable objects.
  • Burning a candle in a hot place, such as near a fireplace or radiator, will cause the candle to melt, creating a fire hazard.

A well cared for candle will last a long time burn beautifully.

It is important to carefully follow all user instructions and safety precautions written on our web page. We will not take any responsibility for any loss or damage caused by a candle that has not been properly cared for according to the manufacturers instructions and safety warnings.